The Cavern Restaurant wins Mystery Shop Award

The Cavern Restaurant and The Cavern Pub were among the hospitality venues to be awarded for its excellence at Liverpool BID company’s annual Mystery Shop Awards this month.

The Restaurant and Live music venue The Cavern Pub both received 95% positive feedback from a mystery shop audit for it’s customer service excellence and quality experience. The two Cavern venues  join a list of ‘big name’ winners on the night including Lush Spa and The Royal Court Theatre.

Liverpool’s businesses have been celebrated for their customer service at the annual Mystery Shop Awards.

Organised by Liverpool BID Company, the annual awards return after a 2020 break. 413 businesses across the Retail & Leisure BID Area in Liverpool city centre were visited anonymously and scored on their customer service.

Recognising businesses across Independent and National retailers, Accommodation, Hospitality, Leisure and Service Providers, the awards reflect a continued commitment to providing the famous Liverpool warm welcome.

  • The winner of Best National Retailer was Beaverbrooks, with LUSH Spa Liverpool as runner up
  • Best Accommodation Provider went to Quest Liverpool, with Holiday Inn as runner up
  • The award for best performing Independent Retailer went to F A Welch, with Frocks as runner up
  • Royal Court Theatre was named best Leisure and Hospitality Venue, with The Athenaeum as runner up
  • Best Service Provider was Vision Express, with Eurochange as runner up

On average, the city centre stores scored 82%, an increase from 79% in 2019. 27 businesses that achieved 100% – 6.5% of the total. 86 businesses achieved 95% or over – 20.8% of the total 166 businesses achieved 90% or over – 40% of the total.

Jennina O’Neill, Chair of the Retail & leisure BID says:

A huge congratulations to our city centre businesses who have shown incredible strength and determination in the face of such a challenging year. These results truly show the commitment to customer service and delivering that warm welcome is a s strong as ever. As we head into Q4 and the crucial Christmas season, we can expect that enthusiasm for friendliness and service to continue.Liverpool city centre has shown its resilience this year and these results show that businesses are committed to maintaining their high standards of customer service, training staff even amidst a national crisis.

Cavern Director Paul Jones and Restaurant Manager Marcos Magalhaes attended the award ceremony held at Oh Me Oh My to collect the awards on behalf of the company.

Paul says:

We’re extremely proud of all our staff  who are dedicated to delivering the best customer experience for everyone who walks through our doors. This is a great boost for our staff after a tough eighteen months.